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Shipping & Returns

UK Postal services currently used are the Post Office 1st class, Parcelforce Standard Parcels, we no longer use DHL as they have tripled their prices for us. Games are normally sent for posting the same day as the order is received whenever possible.

We have a maximum shipping cost of £8.00 for UK orders. So if you require four World of Warcraft for example, you only pay £8.00 for postage and packing.

International Customers

For international customers please contact us for a postage quotation as postage rates vary from country to country. Please bear in mind that games over 2kg are quite (sometimes very) expensive to send via airmail.

Please note that the site cannot currently process international ordes automatically so a seperate manual payment via Paypal is required. Please contact us if you require any assistance with this.

Returns

Land of Games comply with the Distance Selling Regulations. A customer has the right to cancel their order, without giving reason. A customer may return any item within 7 working days of receipt, for a full refund less shipping. Missing items, damaged goods or any other disputes should be reported either by email or in writing within 7 working days of receipt. These may be returned for a full refund [including postage] or replacement.

Land of Games will make every effort to replace damaged goods but if replacement is not possible, or if an order is cancelled for any other reason, Land of Games only obligation is to refund the full purchase price.

The customer is responsible for the costs incurred in returning the item, except in cases of faulty, damaged or wrongly supplied goods. A deduction will be made from the refund of any direct cost of collecting the goods. The goods must be returned in the condition that they were first supplied.

Please include a covering letter explaining the reason that the goods are being returned and your full name and address. The customer will be refunded within 30 days of cancellation.

Customer satisfaction is at the forefront of Land of Games trading policy. Your statutory rights are not affected.

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Saturday 04 September, 2010